in Houston, Texas
Nutrition assistance program adds 800 employees, still inefficient and behind in processing applications: State audit
Tuesday, Mar 30, 2010, 12:26PM CST
By Mark Lisheron

The Supplemental Nutrition Assistance Program, formerly known as the food stamp program, is inefficient, mistake prone and way behind in processing an increased number of applications for assistance, according to a study released this morning by the State Auditor's Office.

The broadly and sharply critical report says the Health and Human Services Commission fails to meet federal requirements for processing applications in a timely way, a record that has deteriorated from 2006 until this current fiscal year. This in spite of adding 800 new employees to handle a 46 percent increase in the monthly average of applications processed during that time.

The State Auditor recommended the Health and Human Services Commission better manage its workforce and upgrade and take advantage of technology to reduce its errors and to catch up with its backlog of applicants.

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