in Houston, Texas
DPS leaders hedge on megacenters making driver's license trips shorter, more efficient (correction appended)
Wednesday, Aug 08, 2012, 04:40PM CST
By Curt Olson
DPS

Texas Watchdog doubted the use of megacenters to make driver's license renewals faster, and now even Texas Department of Public Safety leaders have doubts, according to KXAS in Dallas-Fort Worth.

Wait times of multiple hours and long lines out the door are routine in Texas, especially in Houston, Dallas-Fort Worth, San Antonio and Austin.

However, Texas Department of Public Safety leaders expect greater speed and efficiency when they open “megacenters” for license renewals by early 2013. The state will spend $63 million for more employees and better technology in the new buildings in those four metro areas.

The DPS business analysis concludes that it "will likely improve driver's license division services" in the Metroplex, according to KXAS. Officials  predict customer traffic will shift from existing offices to the two new and larger megacenters in Garland or Fort Worth, but they don’t know for sure that will happen.

State officials think residents of Plano will travel 50 minutes to a brand new megacenter in Fort Worth.

The alternative would be to sit in line at one of eight current facilities that have longer wait times now than they did a year ago.

The Plano office reported a decrease in wait times in 2012, to about one hour from about 70 minutes. However, it was still one of several in Dallas-Fort Worth with a wait time of at least one hour.

Meanwhile, the Metroplex’s population may increase another 650,000 people in five years, KXAS reported.

All four metro areas are among the nation’s fastest-growing cities, as Forbes has reported.

Once the facilities open the pressure will be on to quickly perform as promised or Texans may turn their impatience on public officials who struggle to fix it.

Editor's Note: An earlier version of this story referred to the state Department of Motor Vehicles operating the driver's license centers, rather than the state Department of Public Safety.

***
Contact Curt Olson at curt@texaswatchdog.org or 512-557-3800. Follow him on Twitter @olson_curt.

Keep up with all the latest news from Texas Watchdog. Fan our page on Facebook, follow us on Twitter and Scribd, and fan us on YouTube. Join our network on de.licio.us, and put our RSS feed in your newsreader. We're also on MySpace, Digg, FriendFeed, NewsVine and tumblr.

Photo of people waiting at license center by flickr user Wyscan, used via a Creative Commons license.

Comments
Be the first to post a comment.
Tweets
Karen Townsend | 6 years 9 months
"Patrick F. Kennedy is a career foreign service officer" - http://t.co/GOrCe0IS
Peter Corbett ✈ | 6 years 9 months
I'm at McCarran International Airport (LAS) w/ @almacy http://t.co/KvmId07i
KERA Public Media | 6 years 9 months
TONIGHT at 7pm on KERA TV: Presidential Debate: Learn more at PBS NewsHour. http://t.co/Z9kYdun8
PBS MediaShift | 6 years 9 months
Tech Snafus Make Bill O'Reilly/Jon Stewart 'Rumble' More of a Stumble http://t.co/4OfeBlrG (@kegill | @pbsmediashift) #rumble2012
Will Sullivan | 6 years 9 months
Great addition, been burned too much by bad subs. "Google Play Announces Free Trials For In-App Subscription Services" http://t.co/TOLgRVak
TxDOT | 6 years 9 months
I-35W/North Tarrant Express #constantcontact http://t.co/QDzrQumu
© 2019 TEXAS WATCHDOG and USELABS. All Rights Reserved. Terms of Use and Privacy Statement