Customers of a San Marcos water company are experiencing sticker shock after the utility catapulted the water hookup fee from $40 to $4,000.
The Crystal Clear Water Supply Corp. was downright murky in its notices about its purchase of the previous water supplier, residents say, with the detail of the astronomical increase in the fine print. There’s also the matter that on the day of the sale any inactive meters with an outstanding balance on the books would require a new hook-up charge, KVUE reported.
Crystal Clear’s attorney Mark Zeppa said the company was “under no obligation” to tell customers of the closing date or its consequences, according to KENS in San Antonio.
Residents are turning to their state lawmakers because Crystal Clear won’t budge.
Contact Curt Olson at firstname.lastname@example.org or 512-557-3800. Follow him on Twitter @olson_curt.
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Photo of water by flickr user fd, used via a Creative Commons license.