in Houston, Texas
Water company in San Marcos hikes $40 meter fee to $4,000
Wednesday, Oct 17, 2012, 11:09AM CST
By Curt Olson

Customers of a San Marcos water company are experiencing sticker shock after the utility catapulted the water hookup fee from $40 to $4,000.

The Crystal Clear Water Supply Corp. was downright murky in its notices about its purchase of the previous water supplier, residents say, with the detail of the astronomical increase in the fine print. There’s also the matter that on the day of the sale any inactive meters with an outstanding balance on the books would require a new hook-up charge, KVUE reported.

Crystal Clear’s attorney Mark Zeppa said the company was “under no obligation” to tell customers of the closing date or its consequences, according to KENS in San Antonio.

Residents are turning to their state lawmakers because Crystal Clear won’t budge.

Contact Curt Olson at or 512-557-3800. Follow him on Twitter @olson_curt.

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Photo of water by flickr user fd, used via a Creative Commons license.

Carol Wester
Wednesday, 01/16/2013 - 10:09PM

I was the person that reported this issue to TCEQ and the media. It wasn't a "fine print" issue. Crystal Clear Water Supply's notice to customers said absolutely nothing about inactive meters or meters with past due balances being required to pay $4,000 to reconnect existing meters.

I own five inactive meters. To reconnect all of my meters would cost almost $20,000. Our State needs to do something about water providers disregarding private property owner's permanent investments.

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